Gluten Free Forums - Elana's Pantry » ingredients

1. MichelleK
   Member

   Has anyone ordered the 25lb back?
   I recently purchased this and was not too happy with how I received it. The tape on one side of the box was not on and inside the back of flour was open. I called them to express my thoughts and they said that it comes like that and that it wasn't a mistake. I just feel so uneasy about having it semi exposed. Honeyville said they are "working" on a solution, but until then I could buy the 5lb bag. The whole purpose of buy the 25lb is that it is a bit cheaper and it is already a good penny more then other gluten free flours.

   Does anyone else feel concerned?

   Posted 2 years ago #

2. Honeyville_Chris
   Member

   Hey Everyone,

   Thought I would chime in on this one. Our Almond Flour comes straight from the farm in a heavy blue bag that is folded over in a sealed box. In the past, if the box was mishandled during shipping you could potentially have a package that opens in transit and an almond flour mess. We've begun to address this by sealing every seam of the box with heavy tape to ensure that the box you receive is sealed and ready for use. At the end of the day we want you to be satisfied with what you purchase. Hope that helps.

   CO

   Posted 1 year ago #

3. MichelleK
   Member

   I have to say that my package did not come with "heavy" tape.

   Posted 1 year ago #

4. Honeyville_Chris
   Member

   Agreed. The change was made in response to your complaint and that of a few others.

   CO

   Posted 1 year ago #

5. lisastafford
   Member

   Chris, I wonder if the blue bag might be replaced with a larger bag that would allow enough extra to place a tie on it to further close the bag. Another option is to use five 5 pound ziploc bags and still give the discount on the bulk purchase.

   Posted 1 year ago #

6. Honeyville_Chris
   Member

   The issue isn't really with the size of the bag. The problem is that when the almonds are blanched and packaged, the moisture level is higher than when you receive it. The bulk bags have to be able to breath a little in order to get the moisture level right. Hence the fold over in the box. When we receive the almond flour the moisture level is good and we are able to small pack into sealed 5 pound bags.

   We do offer a modest discount when you order at least 6 of the 5 pound bags, but there are packaging and labor costs that account for the difference per pound.

   CO

   Posted 1 year ago #

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